I'm interested in a product that I don't see on
your shelves. Can you get it for me?
There is a good chance that the product is available for purchase either
from another store or as a special order. If another store has it, Liquor
Control will gladly transfer it to a location that is convenient. If
not, Liquor Control will be glad to research price and availability.
Please check with store personnel, who will be able to help.
Do I get any sort of deal if I purchase in bulk?
Yes, Liquor Control offers a case discount
of 8% on wine and liquor and you can mix and match. This is
on regular priced items only. Sale prices are excluded from
this offer. Here is how it works: Liquor Control has assigned a point
system to each bottle size and as long as you accumulate 12 points you
have a case and are eligible for the discount.
375 ml = 1/2 point
1.5L = 2 points
4L = 3 points
500 ml = 1/2 point
1.75L = 2 points
5L = 3 points
750ml = 1 point
3L = 3 points
For example: If you buy twelve 750ml bottles at the regular price
you get the 8% discount. If you buy two 750 ml bottles; two 1.5L
bottles; and three 1.75L bottles you get the 8% discount.
Why can't I purchase beer and wine in my grocery
store? Maryland State law prohibits this.
Four Montgomery County grocery stores sell beer and wine today because
they were licensed before the law changed.
How many retail stores do you have and where are they located?
Liquor Control has 23 retail stores located
throughout the County. Please check the retail store page on this website
for locations, hours and directions. Click here for a quick link to
the retail page
Why is it difficult for me to find certain items, such as Cristal Champagne
or Opus One wine? Items like these are highly
allocated because the demand is far greater than the supply. Montgomery
County works very hard and is very successful in getting our fair share
of allocated items, but unfortunately there are not always enough to
go around. Please check with the store manager, who can check our 25
locations to see if your product is in our system. If it is, we can
transfer it to the store of your choice.
What is your return policy? For money back,
please bring your store receipt. Then, if the product is in resalable
condition, Liquor Control will be glad to give you a refund by the same
method as the original purchase. If you paid with cash, we will send
you a check. If you don't have your receipt and the product is in resalable
condition, or if you would prefer, we will exchange the product. (We
do not take back items that have been refrigerated). If you open
your product and believe it to be bad, as long as 75% of the product
remains in the bottle and have your receipt, Liquor Control will give
you a refund by the same method as the original purchase. If you paid
by cash, we will send you a check. If you don't have your receipt or
if you prefer, we will exchange the product.
What is your check acceptance policy? Liquor
Control is pleased to take your check as long as your name and address
are imprinted on the check and they are not starter checks. We do require
a picture ID as well, and reserve the right to verify funds before accepting
the check. For your convenience we also take MasterCard, Visa, Discover
and American Express.
Do all Montgomery Wine and Spirit stores carry the exact same product
line? No. Montgomery Wine and Spirits stores
vary in size (from 2,800 square feet to over 7,250 square feet), so
it is impossible for every store to have all the same products. In addition,
since they are located throughout Montgomery County, the inventory in
each store reflects items that are popular in each location. We do have
the ability to quickly move items from store to store to accommodate
customers, so please ask if you don't see what you want. In addition,
store inventory changes as customers' tastes change so, by all means,
talk to your store manager.
Who do I call to report illegal or irresponsible activity regarding
beverage alcohol? If you see an emergency,
please call 911. Otherwise, you may call the hotline at 240-777-1986.