MC311 Extends Hours to Assist Commuters During Metro’s SafeTrack Surges #6 and #7

For Immediate Release: Thursday, July 28, 2016

For Immediate Release: Thursday, July 28, 2016

MC311, Montgomery County’s informational call center, will temporarily be open an additional two hours each weekday during Metro’s SafeTrack Surges #6 and #7. From Monday, August 1 through Thursday, August 18, representatives will be available from 6 AM to 8 PM, Monday through Friday, to help commuters navigate the changes in Metro’s mass transit schedules.

• Surge #6, August 1-7: Red Line trains will continuously single track in both directions between the Tacoma and Silver Spring stations causing major disruptions throughout the entire Red Line.
• Surge #7, August 9-18: Red Line trains will continuously single track between the Twinbrook and Shady Grove Stations. With only one third of regular service available during peak hours, commuters are urged to find alternatives.
• Learn more about both Surge #6 and #7 at: http://bit.ly/2aGqfGQ.

MC311 representatives will be able to answer commuters’ questions about the additional resources and alternatives that MCDOT is providing during the surges, to include the availability of free Ride On “Red Line Shuttles.”

On Friday, August 19, MC311 will resume its normal 7 AM to 7 PM weekday call-taking schedule. 

For County information requests, residents can reach MC311 in the County by calling 3-1-1 or 240-777-0311 from anywhere. The MC311 website, www.mc311.com, is always available to the public 24/7 for online service requests. You can also tweet MC311 @311MC311. 

 

Release ID: 16-439
Media Contact: Brian Roberts 240-777-6507