Montgomery County Public Libraries Announces New Services to Help Library Cardholders Manage Accounts

For Immediate Release: Friday, May 5, 2017

Montgomery County Public Libraries (MCPL) has announced two new services to help library cardholders manage their accounts.

 

The text message notification option is a new way to notify cardholders when their holds (or requested item) has become available. At this time, text message service is only available for hold notifications. Residents can continue to receive paper or email notifications, if preferred. Library account holders may sign up for text message service for holds at any MCPL branch. 

  

Additionally, MCPL has an upgraded telephone renewal service with a new robust system which includes Spanish and French language options. Residents can check for hold availability andrenew items already charged to their account by calling 240-777-0007 and entering their library account and Personal Identification Number (PIN). 

 

“By adding text message notification for holds, and language options for telephone renewal, MCPL is delivering services asked for by our customers,” stated Parker Hamilton, MCPL director.  “As we move forward with technological improvements to our services, we are focused on delighting our customers and providing a positive library experience.” 

 

For more information on MCPL go to www.montgomerycountymd.gov/library.

Release ID: 17-439
Media Contact: Judy Stiles 240-777-6507