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Applications
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MC311 Login
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MC311 Portal
Call Center
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Leave Request
  •  
Manager Access
   
 
Siebel
Portal
Training
News
Aides
Notes
FAQ
Leave
Troubleshooting
KBA
Bookmarks
CPS
SOP
Training Calendar
Managers
 


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 Release Notes
The documents below contain important information about the latest functional and process enhancements to MC311

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 CRM Newsletter
MC311 newsletter covering the latest and greatest news in the MC311 Program.

  •  
 Bookmarks
The list below contains commonly used bookmarks by MC311 staff.

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 Manager Access
This section contains links and information for MC311 Managers and Administrators.

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 Job Aides
This documentation provides help on managing service requests, operating Siebel, and using the CTI toolbar.

  •  
 Training
Just getting started?  Click  selectHow to Begin a MC311 Simulation for instructions.

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 Agent Troubleshooting
Log in and submit the form below to send your request to the supervisors.

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 Agent Troubleshooting
Having Siebel Problems? General Computer issues? Click on one of the reference guides below for help.
selectClick here  to submit a request to the supervisors.

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 Report a Problem with a Knowledge Base Article
Log in and submit the form below to report a problem with a KBA.

Leave Request
Use this application to enter leave request.
selectMCtime
  •  
 CPS | APS report
Log in and submit the form below to report a CPS | APS issue.
Click selecthere for guidelines on how to handle customers who call with concerns about the treatment of an adult or child.

  •  
 Standard Operating Procedures
The list below contains topics listed in the MC311 SOP.

 
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