Press Releases - Department of Transportation

For Immediate Release: Thursday, September 8, 2022

The Montgomery County Department of Transportation (MCDOT) invites all current, former and potential Ride On users to take a Customer Satisfaction Survey, which will be available online through Friday, Oct. 7. Those who participate will be entered into a sweepstakes for one of ten $100 gift cards. The survey is currently available in English and Spanish. Amharic, Simplified Chinese, French, Hindi, Korean, and Vietnamese will be added soon.

Take the online survey here.

The Ride On Reimagined study is a comprehensive, forward-looking assessment of the bus network that may result in significant recommended changes to how bus transit (including Ride On and Metrobus) operates in Montgomery County based on current and future needs.

This survey is a vital part of the Ride On Reimagined study. It will provide MCDOT with a clearer understanding of riders, where they are going and their impressions of their transit experience. MCDOT wants to learn what is being done well, and what areas need improvement to help decide how best to invest in Ride On’s future.

MCDOT will also host pop-up events around Montgomery County throughout the month of September. Please join us at the following locations to take the Customer Satisfaction Survey and learn more about the Ride On Reimagined study:

Rockville Town Square
Monday, September 12, 11 a.m. – 2 p.m.
Silver Spring Transit Station
Tuesday, September 20, 7-10 a.m.
Westfield Wheaton Mall
Wednesday, September 28, 3-6 p.m.

Pop-up events that are postponed as a result of inclement weather will be rescheduled for the next day at the same time and location.

Thank you in advance for your participation and assistance. Please email us with any questions or comments about the Ride On Reimagined study at [email protected].

Passengers using Montgomery County's Ride On buses are encouraged to wear a mask but are no longer required to wear them. Masks are available on all buses for those who need them.

Fare collection resumed on all Montgomery County buses on Monday, Aug. 1. The one-way pre-pandemic fare, which was $2 per ride, is now $1. Monthly passes, which were $45 per rider, are now $22.50.

Bus interiors are cleaned by the County's Department of General Services with hospital-grade disinfectant. Bus filter and ventilation systems are also treated with disinfectant.

For the most up-to-date service information, riders should follow @RideOnMCT on Twitter, Facebook, YouTube, and Instagram. In addition, information is available at RideOnBus.com, by subscribing to receive email alerts at montgomerycountymd.gov/govdelivery, or texting MONTGOMERY RIDEON to 468311 to receive text alerts.

For more information on MCDOT programs and services visit montgomerycountymd.gov/mcdot, follow @MCDOTNow on Twitter, Facebook and Instagram and subscribe to MCDOT’s “Go Montgomery!” newsletter.

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Release ID: 22-106
Media Contact: Emily DeTitta 240-372-2282