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County Seeks Input on Taxi Services from Residents 65+ and Those with Disabilities

For Immediate Release: Tuesday, October 19, 2021

The Montgomery County Department of Health and Human Services (DHHS), Department of Transportation (DOT), and the Taxicab Services Commission are surveying residents 65+ and residents with disabilities about their experiences using taxi services.  The deadline to provide input is Friday, Nov. 26.

            Sample questions include:

  • Do you use local taxis to help meet your transportation needs?
  • What do you like about local taxi service?
  • What changes or improvements would you like to see with local taxi services?

“We pride ourselves in seeking to create a community for a lifetime for all our residents,” said County Executive Marc Elrich. “Given that the pandemic has altered the way we move about and where we go for services, it is vital that we hear directly from our seniors and residents with disabilities, so that we can better serve their individual needs and strengthen their overall quality of life.”

Taxicabs provide vital on-demand transportation to residents, especially older adults, and residents with disabilities, who need access to jobs, medical appointments, shopping, social engagements, and more. The survey focuses on service that is part of MetroAccess, Abilities Ride, Call-n-Ride, and Medicaid Transportation.  The survey is not asking users about ride sharing services, such as Uber and  Lyft.

Complete the survey at

Residents can also request that survey answers be provided via telephone. To request a telephone survey, residents should call 240-777-1350 and leave their name and phone number. A staff member will return the call in order to conduct the survey on the telephone. 

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Release ID: 21-843
Media Contact: Mary Anderson, 240-777-6507
Categories: Health, Senior, Transportation